USA
If you’re based in the US, you’ll receive your piece from our New York studio duty free!
INTERNATIONAL
If you’re located in any other part of this beautiful world you might be subject to duties. It’s best to check your country's regulations before ordering. Import taxes, customs fees and/or other duties might be charged depending on your location. You will be responsible for these charges. Please keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
Quick note!
Have an account?
Great! Login and head over to your Mejuri account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
Don't have an account?
No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!
If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.
First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to contact@bossa.com. Our Customer Happiness Team will be happy to help resolve this for you!
Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of Germany, Australia, Canada, UK, and US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.
To qualify for a return:
All below items are non-returnable:
Online Purchase
For purchases made on mejuri.com, you can return your purchases online and in-store.
In-Store & Buy Online, Pickup In-Store Purchase
These orders can be returned in-store only. Please have your order confirmation email, order card, or gift receipt ready. If you are unable to visit a retail location, please email contact@bossa.com.
We offer 30-day exchanges for all customers at all of our retail locations. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.
Online Purchase
Online purchases can be exchanged in-store. We are not able to offer exchanges online at this time.
In-Store & Buy Online, Pickup In-Store Purchase
These orders can be exchanged in-store only.
* Please note that online purchase does not include Buy Online Pickup In-Store purchase.
Returning your own purchase
If you have an account
If you do not have an account
Returning a gifted piece
We offer store credit for gifted orders returning within the 30-days. Please check our return policy to make sure the item is eligible for a return and send us an email at contact@bossa.com requesting your return label. Don’t forget to include the following:
Returning your purchase
Have your order number handy - found in your confirmation email! Bring your item and our team will help you with the return. See if a nearby store is accepting returns.
Returning a gifted piece
We offer store credit for gift orders, as long as items are returned within the 30-days of the delivered date. Bring in your gifted piece along with the order number. Find the store nearest to you here!
Do you have a warranty?
Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we'll work together to find a resolution.
We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Bossa.
Important
1. Items purchased through a third-party vendor (outside of Bossa.com and/or Bossa stores) are not covered under Bossa's warranty. Please reach out to the company the items were purchased from.
2. We do not recommend having our products worked on by outside jewelers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work.
To keep your piece looking its best, gently rub the surface with the polishing cloth. Always wash your hands after use to ensure the cleaning agent is removed.
It is normal to see dark residue on the cloth, it’s a sign that it is working correctly! The cloth contains a small amount of cleaning agent which will hold on to any dirt, oil & residues that are removed from the surface of the item being polished. Never wash the polishing cloth as it will lose its effectiveness. Keep out of reach of children.
Send us an email to speak to an agent directly.
Text us! This is a US based number. Charges may apply.
Video chat with a stylist to see all of your picks up close.
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