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How can we help?

What about customs and duties?
What are the shipping fees and delivery timeline?
How can I track my order?
Can I cancel or update my order? or change my shipping address?
What do I do if my jewelry is defective or I received the wrong order?
How much is the return shipping fee?
What is the return policy?
What is the exchange policy?
How do I return my online purchase?
How do I return my in-store purchase?

Measure an existing ring

  1. Select an existing ring that fits the desired finger.
  2. Measure the internal diameter of the ring (in mm).
  3. Use the below chart to determine your ring size.
measure ring

Measure your finger

  1. Wrap a strip of paper around your finger where you’d like your ring to be.
  2. Make sure that the paper is pulled snug to your finger, the tighter the better, to find your best fit.
  3. Mark the spot where the paper meets and measure the distance with a ruler (mm).
  4. Use the below chart to determine your ring size.
CIRCUMFERENCE OF FINGER (MM)
44.2
46.8
49.3
51.9
54.4
57
59.5
62.1
64.6
67.2
67.7
INTERNAL DIAMETER (MM)
14.1
14.9
15.7
16.5
17.3
18.1
19.0
19.8
20.6
21.4
22.2
US/CANADA RING SIZE
3
4
5
6
7
8
9
10
11
12
13
UK/AUSTRALIA RING SIZE
F
H
J
L
N
P
R
T
V
X
Z
GERMAN RING SIZE
14
15
15 3/4
16 1/2
17 1/4
18
19
20
20 3/4
21 1/4
22
Scroll horizontally to view the whole chart.

Tips and Tricks

  • Measure your fingers at the end of the day when they’re at their largest.
  • Cold weather can shrink your fingers up to half a size, so make sure they’re warm.
  • Lastly, alcohol and salt can make your fingers swell, so refrain from measuring them after cocktails and appetizers.

How to Wear

  • The more intentional you are about caring for your jewelry, the longer it will last.
  • Remove your jewellery before doing any activity that risks physical damage.
  • As a general care tip, your jewelry should be the last thing you put on before going out and the first thing you remove upon coming home.
how to wear jewelry

How to Store

  • When not being worn, store in a safe, dry place to protect against the elements of daily exposure.
  • Store pieces separately to avoid damage.
  • Ensure pieces are completely dry before storing.
  • Certain metals, like vermeil and sterling silver, can be prone to tarnishing. Rather than the packaging that came with your purchase, we recommend storing your pieces in our Leather Jewellery Boxes, which are lined with an anti-tarnish microsuede fabric that makes care and cleaning even easier.
How to store Jewelry

How to Clean

  • Proactive maintenance is the easiest way to care for your jewelry.
  • Regularly cleaning your pieces helps to avoid the residue buildup that can dull the original shine.
How to clean jewelry
Do you have a warranty?
How do I take care of my jewelry?
How do I use my polishing cloth?
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